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Telehealth FAQ's

1. How do I schedule an appointment for a telemedicine visit?

You call our office to schedule an appointment, just as you would an in-person office visit.

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2. Can I be at home and receive telemedicine services?

Yes. Most patients choose to be at home or in a private office, but any location that has adequate technology, internet service, privacy, lighting, and a low noise level is fine. If you are on Medicare, there are special requirements for you; please talk to practice staff about your location.

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3. What equipment do I need?

At the very least, you need a mobile device or computer that has a camera and microphone. You also need an internet connection that allows you to stream video.

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4. Can I use a Wi-Fi connection?

Yes, as long your connection is strong enough. It is recommended that you have an internet speed of at least 15Mbps for upload and 5Mbps for download. Don’t know your internet speed? In your browser, type ‘internet speed test’ and test your internet speed for free.

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Telehealth Visit Tips

Location

  • Find a quiet and private space at your location – close doors and windows to high-traffic areas.

  • Remove clutter from the area where you will sit. You want your doctor looking at you, not what’s on your desk or wall.

  • Make sure the area is well-lit. Keep lighting overhead and/or in front of you, rather than behind you. Close blinds and drapes to prevent glares and shadows.

 

Technology

  • Ensure your device has enough charge (or is plugged in).

  • Check your internet signal strength. A connection speed of 384 Kbps is common.

  • Adjust the angle of your camera so you fill as much of the screen as possible.

  • Know how to use your equipment. Have the phone number for tech support close by – just in case.

 

Audio

  • Mute, turn off, or remove possible noisemakers such as your television, cell phone, alarms, or pets.

  • Eliminate echoes.

  • Check for air noises like a fan, AC unit, or open window that may affect the microphone.

  • Make sure the microphone is not blocked.

  • Speak normally – slowly and clearly – in the direction of the camera.

 

Visual​

  • Don’t look at your picture on the screen.

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